For those of you who play League of Legends, only one thing is more important than collecting champions’ skins and team game-play, and that’s the refund system.
In an intense gaming environment like the one League of Legends provides, accidents do happen, and, more often than not, they come in the form of regrettable purchases. While some items are refundable, the refund system itself comes with a lot of grey areas that need explaining.
So, how do you get to the bottom of LoL’s refunding system? How do you figure out when to try for a refund and when to take your regrettable purchases in stride? Once you start scrolling, you’ll find out all that you need to know!
How Does League of Legends’ Refunding System Work?
LoL can refund purchases if they were purchased within the last two weeks, haven’t been used, and are on the list of refundable items. The minute the game refunds an item, it’ll be taken off the buyer’s game account.
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In LoL, marking some items as ‘used’ or ‘unused’ depends on whether the item in question was in the game or not. There are items that can be filed as unused but are still non-refundable, such as chests, randomized prizes, or loot. However, if you have trouble determining whether your item has been used or not, you should contact Player Support at Riot for hands-on help.
Refundable Items Include:
- Skins, arena skins, and ward skins
- Recalls
- Cards and card styles
- Emotes
- Game currency
- Baubles
- Champions
- Summoner icons and name changes for summoners
- Little legends
- Individual chromas and chroma packs
- Rune pages
Non-Refundable Items Include:
- Chests
- Weapon skins level
- Little legends egg
- Account transfers
- Promotional items
- Poro-coin content
- Boosts
- Icons for sports summoner
- Event passes
- Earned content
- Bundles and booms!
- Regular game currency
- Sent or received gifts
- Character contract levels
- Hextech inventory
How to Make a Refund Request
Despite the initial confusion you may have felt about LoL refunds, you don’t need to worry. You can easily request a refund through the League of Legends client or by submitting your ticket on the game’s website. With the exception of some items discussed above, all your items are refundable.
Steps for Refunding Through The Game Client:
- Log into your game account.
- Click on the store.
- Make a left click on ‘account’.
- Make another left-click on your purchase history.
- Choose the item or items that you’re refunding.
- Make sure to confirm your request by making a left-click on ‘refund’.
Note that although items like rune pages, summoner icons, chromas, and summoner name changes are refundable, they aren’t refundable through League of Legends itself. For these times, you’ll have to contact Player Support.
Extra Means for Refunding in-Game Content
For items that exist within the realm of League of Legends, you’ll be overjoyed to know that there are even more ways to get refunds for refundable items, even if these items are past the two-week refund period.
Each LoL account has three refund tokens, which can be used to refund items bought in the past ninety days. The refunds you’ll receive will be in the same currency and amount you made the original purchase in.
During the two-week window for the regular refund policy, you can still use your refund tokens, but you should be careful. Once a refund token is used, there are (ironically) no refunds. On the bright side, you can get one new token every year on your user account if you have under three tokens.
“I Got Hacked, and Someone Bought Things I Don’t Want—What Do I Do?”
If this is a situation you’re facing, you need to make sure that, as of this moment, you’re the only person who can access your email account. Then, change your password to make it more secure. After that, all you’ll need to do is leave it to the League of Legends team, who will reverse all purchases made when you weren’t in possession of the account.
Money Refunds
If you’re using real money to buy LoL content or game currency, you’re eligible to request a refund from Riot’s Player Support department within a two-week window. However, you should keep in mind that monetary refunds will be returned in the form you yourself used. So, if you paid through debit or credit, you’ll get the cashback on the same card.
You don’t need to worry too much if the payment method you’ve provided doesn’t allow you to receive refunds because League of Legends might be able to appropriately compensate you in game currency.
Rules for Third-Party Marketplaces
If you bought the item you wish to refund through the Google Play Store or the Apple App Store, that means that League of Legends can’t provide you with the refund itself. However, this can also mean that these third-party options can offer you cash refunds, though LoL can’t provide you with the refund if the third-party marketplaces choose not to do so.
You may also get refunds through Riot Returns. Although this isn’t the typical case, Riot (responsible for League of Legends, VALORANT, Legends of Runeterra) sometimes decides to make a return on purchases in what many gamers call the ‘Riot Return’.
In this return, Riot may choose to refund some gamers for purchased items that turn out to be bugged as well as other purposes.
The Bottom Line
If you’re making a refund through League of Legends, you have to make sure that the item is actually refundable. If it’s refundable with certain conditions (like chromas and summoner icons), you’ll have to contact Player Support.
If there aren’t any conditions, you can secure your refund by logging onto your account and following the steps shown above.
